Privacy policy

Privacy policy last updated February 11, 2016
We can be contacted by email at hello@vossy.com

At vossy.com, we believe protecting the privacy of our users is hugely important. We want you to be assured that your personal information is secure whenever you use the vossy.com website.

This Privacy policy governs the online information practices of vossy.com ("we" or "us"). It explains how we collect, use, manage and protect your privacy when you visit our website, use our hotel booking service or subscribe to our newsletters.

We may use personally identifiable information (your name, e-mail address, street address, telephone number), subject to the terms of this Privacy policy. We will never sell, barter or rent your email address or personal information to any unauthorised third party, for any reason.

Who are we?

Vossy Corp. Ltd. is a privately held company registered in Hong Kong. It owns and manages vossy.com. We provide travel services, news and media, with a focus on luxury, design and boutique hotel recommendations and bookings.

Hong Kong Companies Registry:
Vossy Corporation Limited
Company Certificate Number: 1802514
Established September 19, 2012

Registered Office:
11/F Crawford House
70 Queen's Road Central
Central
Hong Kong

Tel: +852 8192 8380
Email: hello@vossy.com

What information do we collect and why?

We do not collect any personal information about you when you visit vossy.com unless you choose to sign up to a newsletter, become a member or make a booking on our website. However, we do store and collect some information automatically when you visit our website. This information does not identify you personally. The information that is collected includes:

  • The name of the domain you used to access the Internet (for example: .com, .edu, etc.);
  • Your IP address, country and city area
  • The type of web browser and operating system you used to visit our website.
  • The individual pages of vossy.com that you visited and how long you stayed on each page.
  • The date and time of your visit and how long you remained on the website in total.
  • If you arrived at our website from another website; the address of that website. For example: You may have reached vossy.com after searching for a hotel name in a search engine.

This anonymous, aggregated information helps us understand how users are interacting with our website and helps us to improve the website experience for all our users. For example, if we see that most of you aren't using a particular feature, we might consider removing that feature to give you a more streamlined experience. Or, if we see that Japan is the most popular destination search, we might boost our coverage of hotels in Japan.

Google Analytics tracking

Anonymous website information and demographic data is collected with a tracking code provided by Google Analytics. Neither Google or vossy.com can track personally identifiable information with these analytics tools.
For more information on how Google Analytics collects and saves information, see their Terms of service and Data privacy and security policy.
You can opt-out of this and other programs at any time using your Ad settings.
You can also explore other ways to opt-out of Google services.

Sending emails to us

If you send us an email using the email addresses provided, or use a live chat facility provided on the site, or message us on our social media channels, or call us by telephone, you may voluntarily choose to give us personal information, such as your name, telephone number and/or email address. Obviously this is normal and allows us to help you.
But this information is used only to provide you a service you specifically request or to respond to your query. This information is not shared with any third parties or outside organisations unless it specifically relates to the request you made.

How we collect and use email addresses

Like many other websites, vossy.com offers our visitors the opportunity to sign up for our email newsletter. This newsletter is used to communicate with our members about upcoming offers and special deals, to advise about new hotel openings and to keep our members up-to-date with developments and news at vossy.com.

When you sign up for an email, your email address is held within a trusted email service provider called Mailchimp. Access to the Mailchimp service (and database where your email address is stored) is through an encrypted password, and via an extra layer of security using an AlterEgo temporary authorisation code. You can unsubscribe from the email newsletter at any time using the "unsubscribe" button provided by Mailchimp in the newsletter. You can also email us at admin@vossy.com to be manually unsubscribed from the newsletter.

We will never sell, barter or rent your email address to any unauthorised third party.

Cookies and your privacy

A "cookie" is a small text file that is transferred to your computer's hard drive. These cookies can be found in your web browser directory.

The cookie's purpose is to remember specific information about your session so that it can be recalled and used the next time you visit the site. No other external website or app can request or use any cookie set by vossy.com. For your information, there are two types of cookies:

  • Session cookies: Active and last only as long your web browser is open. These cookies are automatically deleted when you close your browser. Cookies are used to give you a better browsing experience on vossy.com and to allow better and more efficient navigation through the website. Cookies allow the website to remember certain information so that you don't need retype your name, for example, when you fill out a form.
  • Persistent cookies: Stored on your computer's hard drive to help us know whether you are a first time or returning visitor and thus help recognise your preferences.

If you don't want cookies to be used when you visit vossy.com or other sites, you can turn off cookies in your browser. View how to enable or disable cookies in the Google Chrome browser.

For more general information about cookies:

Links to third-party websites and applications

Vossy.com contains links to other websites and social network platforms. These platforms help us to communicate with you about upcoming events and promotions and deals, as well as keep you up to date, for example, with new hotel openings or special deals.

However, when you follow a link to a third party website or social media platform, you are no longer on our website and are now subject to the privacy policy of the new website.

Privacy when making a hotel booking

We respect your right to book a hotel privately and that it is crucial that your name and travel details are not shared to third parties apart from those expressly required to process and confirm your hotel booking.

Vossy.com provides and facilitates hotel bookings through our travel partners. We collect guest names and ages, credit card information, billing addresses, card expiration dates, security codes and contact telephone numbers which are passed to the travel partner to complete the transaction and booking. The travel partner processes the payment for your hotel booking.

All payment information on vossy.com is transmitted securely using SSL certificates issued by Digicert. All pages of vossy.com are run on a secure SSL connection that employs 256-bit encryption along with 2048-bit root certificates. This hybrid-style cryptosystem has the best features of both symmetric and asymmetric encryption. DigiCert certificates use the most secure encryption available and support for both SHA-1 and SHA-2 algorithms.

Children's privacy statement

This children’s privacy statement outlines our practices regarding the online collection and use of personal information from children under the age of thirteen.

  • This website is not directed to children under the age of thirteen and we do NOT knowingly collect personally identifiable information from children under the age of thirteen as part of the website.
  • We screen users who wish to provide personal information in order to prevent users under the age of thirteen from providing such information.
  • If we become aware that we have inadvertently received personally identifiable information from a user under the age of thirteen as part of the website, we will delete such information from our records. If we change our practices in the future, we will obtain prior, verifiable parental consent before collecting any personally identifiable information from children under the age of thirteen as part of the website.
  • Because we do not collect any personally identifiable information from children under the age of thirteen as part of the website, we also do NOT knowingly distribute such information to third parties.
  • We do NOT knowingly allow children under the age of thirteen to publicly post or otherwise distribute personally identifiable contact information through the website.

We can be reached by email at hello@vossy.com

Restriction of liability

Vossy.com makes no claims, promises or guarantees about the accuracy, completeness, or adequacy of the contents of this website and expressly disclaims liability for errors and omissions in the contents of this website. We will, of course, do our best to provide a reliable and useful website.

No warranty of any kind, implied, expressed or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus, is given with respect to the contents of this website or its hyperlinks to other Internet resources.

Reference in this website to any specific commercial products, processes, or services, or the use of any trade, firm or corporation name is for the information and convenience of the public, and does not constitute endorsement, recommendation, or favouring by Vossy.com unless we expressly agree to it or state it as such.

Useful information about privacy

For more information on the protection of personal information and identity on the internet and country specific policies and practices:

Terms and conditions

Further information about the terms and conditions governing use of this website can be found in the in the Vossy Terms and conditions policy.

Changelog

We will update this Privacy policy from time to time. We wouldn't expect the changes to be extensive, but we'll record anything new in the changelog below for your reference.

February 11, 2016: Added Vossy Corp Ltd new registered office address.

November 19, 2014: Added Vossy Corp Ltd company registration number, registered office address and telephone number.

November 4, 2014: Added "Restriction of Liability" clause.

If you have any questions about this Privacy policy, we can be reached by email at hello@vossy.com

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Child ages: